Frequently Asked Questions

Cases.gg has 24/7 instant customer support that can be accessed in the bottom right of the site at all times.

I just deposited with a Crypto Currency and haven’t gotten my onsite balance?

We use fireblocks for cryptocurrency deposits which require multiple blockchain confirmations before a deposit can be credited, depending on the currency this can take from a few minutes to a few hours. If you exited from payment page before funds confirmed at there and didn't get any balance, you should contact with us via providing proofs.

The screen froze/disconnected mid-spin.

Our provably fair system determines what item will be pulled from a case as the animation starts, even if you leave the site or lose connection you will still be credited.

All games on Cases.gg have a built in house edge similar to any platform. Below you can find the house edge for each game.

• Cases: 10% House Edge
• Battles: 10% House Edge due to cases being used.
• Upgrader: 10% House Edge

How Do I know the games are fair?

All games on Cases.gg use provably fair, a system that can be accessed via our fairness page where you can verify all game results and prove that the outcome was fair and completely random.

Which locations do you ships orders to?

At Cases.gg currently we handle shipments to North America and European Union countries.