Complaints Policy

Our Commitment

At Cases.gg, we value your satisfaction and feedback. We're committed to addressing any concerns you may have about our mystery box services, case battles, item upgrader, or any other aspect of our platform.

How to Submit a Complaint

If you have a complaint, please email us at [email protected], or use the live chat feature. Provide as much detail as possible about the issue you're experiencing. This helps us understand and address your concern more effectively.

Complaint Handling Process

When we receive your complaint, we'll acknowledge it within 24 hours. Our support team will investigate the issue and respond with a solution or explanation within 5 business days.

Feedback for Improvement

We also welcome general feedback for improving our services. You can submit your suggestions through our feedback section on the website. We regularly review this feedback to enhance your experience on Cases.gg.

Privacy and Confidentiality

All complaints are handled confidentially. We only use the information you provide to address and resolve your specific issue.

Continuous Improvement

We use the insights gained from complaints and feedback to continually improve our services. Your input helps us make Cases.gg better for everyone.